Why don't I get my messages by email?

If your email has been entered, all of your WhenToHelp messages and schedules are sent to you automatically. Messages can be found in the Messaging section and are also forwarded to your email address.

If emails are not getting through you should check the following:

  1. Sign into your account and go to the Info>Notifications page to double check that your email address is correct and be sure the checkbox is checked to forward your mail.
  2. Check your email program to be sure it is accepting messages from whentohelp.com and when2help.com (note the number '2' in the address) and not sending those messages into your trash or spam folder.
  3. Try going to https://whentohelp.com/wwforgotid.htm and entering your email address. Your username and password will be emailed to you and you can confirm your mail program is accepting mail from our address.

Note:  If your email address is showing with "Invalid" at the beginning, this means that messages sent to that address were returned to us with a notice that no such email exists. Remove the invalid address and reenter a valid one.